SHIPPING & RETURNS
ONLINE RETURN POLICY (domestic orders)
Return shipping labels must be requested within 5 days of your order's delivery date. Returned items must be received by our warehouse within 10 days of your return label issue date. Exchanges are valid for 5 days after your order’s delivery. Exchanges can be made for the same value or more on any item in our shop and must be used within that same time frame. Credits will not be issued. Unworn, full price items can be returned for a refund provided the criteria outlined above is met. Discounted sale items are final sale. Shipping fees are nonrefundable.
If you have any questions, special requests or would like to speak with someone please email us at customer@mrsmandolin.com
*Items received outside the return window will not be refunded and will be sent back to the customer.
*Final sale items that are sent back will not be refunded and will be returned to the customer.
DOMESTIC SHIPPING POLICY ( USA )
- Standard domestic shipments have are processed within 48 business hours and shipped Fedex Ground.
- 2-Day shipping orders must be placed before 2:00pm EST to be shipped same business day.
- Overnight orders must be placed before 2:00pm EST to be shipped same business day.
- Return shipping is on us, see the online return policy below for more info.
For special shipping requests such as in-store pickup, etc., please email us, we're happy to do our best to accommodate.
Please double check the shipping address when checking out. If an incorrect address has been entered, customer is responsible for re-routing & re-shipping the order.
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IN STORE RETURN POLICY
New, unworn, unwashed merchandise may be exchanged or returned within 7 days of purchase. Original receipt must be present. Intimates, swimwear, jewelry and discounted sale items are final sale.
Please note that we are a small operation and are happy to discuss any questions or concerns. Send us an email: customer@mrsmandolin.com