SHIPPING & RETURNS
ONLINE RETURN POLICY (domestic orders)
- Discounted/Sale items are Final Sale. - No Returns or Exchanges.
- Shipping Fees are non-refundable.
- No credits will be issued.
- Final sale items that are sent back will not be refunded and will be returned to the customer.
- Items received outside the return/exchange window will not be processed and will be returned to the customer.
Returns
- New, unworn, unwashed, full-priced items may be returned as detailed below, at no charge.
- Return Label must be requested within 5 days from the delivery date.
- Returned Items must be received within 10 days of the Return Label issue date.
Exchanges are not valid for online orders.
If you have any questions, or special requests or would like to speak with someone please email us at customer@mrsmandolin.com
DOMESTIC SHIPPING POLICY ( USA )
• Standard Domestic Shipments are processed within 48 business hours and shipped via FedEx Ground.
• 2-Day Shipping orders must be placed before 2:00pm EST to be shipped the same business day.
• Overnight Shipping orders must be placed before 2:00pm EST to be shipped the same business day.
• Be sure to double-check the shipping address when checking out. If an incorrect address has been entered, the customer is responsible for re-routing; re-shipping the order.
• For special shipping requests such as in-store pickup, please email us at customer@mrsmandolin.com; we will do our best to accommodate.
• Return shipping is on us; see the online return policy below for details.
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IN-STORE RETURN POLICY
- New, unworn, unwashed full-priced items may be exchanged within 10days of purchase.
- Intimates, swimwear, jewelry and discounted sale items are Final Sale.
- Original receipt must be present or accessible through our system.
If you have any questions, special requests or would like to speak with someone please email us at customer@mrsmandolin.com.