SHIPPING & RETURNS
Shipping
We take great care in processing and shipping your orders. Please note the following details regarding our shipping policies:
- Order Processing Schedule: We are a small family business, and our processing times reflect this. Orders are processed on Wednesdays, Thursdays, and Fridays. We do not process orders on weekends, Mondays, or Tuesdays. Any orders placed after 6 PM will be processed on the following business day.
- Shipping Times: While we aim to process and ship your orders as quickly as possible, please understand that our limited capacity means we cannot always expedite this process. Rest assured, we do our best to ensure timely delivery.
- Special Requests: If you have any special requests regarding shipping, please do not hesitate to contact us at customer@mrsmandolin.com
Returns
We hope you love your purchase, but if you need to return an item, please review our return policy:
- Final Sale Items: All discounted items are final sale and cannot be returned or refunded.
- Return Window: For other items, we generally accept returns within 15 days of purchase. However, we understand that situations can vary, and we are willing to be flexible on a case-by-case basis.
- Return Process: To initiate a return or discuss your situation, please contact our team at customer@mrsmandolin.com. We are here to assist you and ensure your satisfaction.
Thank you for supporting our small family business. Your understanding and patience are greatly appreciated as we strive to provide the best service possible.